Whether you are new to our products or have been working with us for some time, the Enterprise Management Suite for Proposals™ investment should be protected in order to ensure the continued productivity and cost savings gained. The Octant Support program comprising technical support and software maintenance significantly enhances both the current and future value of the total enterprise proposal management solution investment. Octant offers two levels of support plans:

• Octant Platinum Support™
  
  Octant Platinum Support™ is best suited for multi-project environments where pre-emptive services and real-time responsiveness are essential. Projects benefit from personalized, pre-emptive management services, which prevent project problems, minimize risk and improve project productivity. The Octant Support Advisor, an experienced specialist on-site, operates at a management level and is the conduit for implementation advice to ensure that Octant issues are identified quickly and resolved appropriately.
  
  
• Octant Standard Support™
  
  Octant Standard Support™, a quality program that customers can rely on at every phase of maintaining their software, is designed to help customers access support, services and technology from Octant. Organizations and their IT professionals can choose to use these benefits when planning, deploying, managing or upgrading their software with greater confidence and peace of mind.